Tesla Vehicles Boost Hertz Customer Satisfaction, Adding More Electric Vehicles to Fleet


Tesla vehicles increase Hertz customer satisfaction as the company makes better use of electric vehicles. The car rental company is also adding more electric vehicles to its fleet.

Last year, Hertz announced a major push to electrify its rental car fleet, led by a massive purchase of 100,000 Tesla Model 3 vehicles. More recently, the company added Model Y vehicles to the order.

The car rental company said it plans to have all 100,000 Tesla vehicles by the end of 2022 – although Tesla doesn’t seem to be on board with that timeline completely.

In April, Hertz announced that it would also add up to 65,000 Polestar electric vehicles to its fleet over the next five years.

During its second quarter 2022 results, Hertz released updates on its growing Tesla fleet.

Hertz CEO Stephen Scherr confirmed that he is still taking delivery of Tesla vehicles and continues to do so:

First of all, we continue to take delivery of Teslas and we will continue to do so, number one.

Scherr said he gets regular customers from his Tesla fleet:

The first batch we took from Tesla compared to the most recent batch we took evolved much faster. We learned how to move these cars to where we want them to be. And similarly, I think we’ve taught our customers how to use them, so much so that I think there’s a built-in tether there, that is, people have learned to use the map. They come back to use the car and rent a car more frequently. And I think that’s all an expression of the first mover advantage that we have around electric vehicles.

The CEO confirmed that he has already rented Tesla vehicles for 160,000 days, and customers who rent Tesla vehicles from Hertz rate them much higher than if they rent other vehicles from them.

Sher added:

For electric vehicles in our on-airport and off-airport fleet, we’ve had over 160,000 transaction days with Tesla cars, booked at premium rates that typically exceed comparable average rates by $30-$35. Customers love the Tesla EV experience, which translates to NPS scores 10 points higher than our global average. We continue to expand the electric vehicle offering with the regular delivery of Tesla cars and now Polestars.

NPS stands for “Net Promoter Score”, and it is used to rate the likelihood that customers will recommend a business – often a good measure of customer satisfaction.

Hertz really likes its shift to electric vehicles, and Scherr said we should expect them to announce larger EV purchases in the near future.

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