Tenant Notice 2022 | For construction professionals

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Rental without pressure

For this year’s tenant review, Rent Editor Sean Dunphy recently rented a pressure washer from a local hardware store over a spring weekend.

He remarked that because the rental was so inexpensive—only $40—he wondered why someone like him would spend the money to buy one. He also noted that the customer service experience was quick and easy.

Of the overall experience, Dunphy said:

“The guy running the rental operation was called Hank. I said ‘Hardware Hank? I bet you’ve never heard that before. He didn’t think it was as funny as me. He m explained the machine and how it works and helped me load it into my car.

There was no discussion of safety other than making sure the tip was fully on when in use because otherwise it will fire at high velocity. This was especially important because the tip quick release was not working properly. Some of the ball bearings in the mechanism were seized up, so it was difficult to fully engage and remove the tip.

Other than that it was a good experience. I will rent gear there again and there is no reason to buy and maintain an item that I can rent so quickly and easily. Bringing it back to the store was also easy.

In addition to pressure washers, the location also rents full-size trenchers, a stand-up skid steer loader, and there was also a pretty good selection of equipment for a homeowner or small contractor.

Lessons learned from the opinions of previous tenants:

2021: Trailer rental goes smoothly

The backstory: Previous Rent Editor Alexis Sheprak hired a car trailer to help his father collect his Triumph convertible four hours away.

The lessons:

1. Emails don’t work when it comes to equipment rentals, but rental companies need to make sure inquiries don’t go unanswered.

2. Be sure to rent the appropriate equipment for the job at hand.

Read the full story here.

2019: An A+ rental tainted by a lack of responsibility

The backstory: Then-editor Jenny Leschohier rented a walk-behind trencher for her colleague’s son, who wanted to run 50 feet of gas and electrical lines from his house to his garage. The rental went well, but the return process was strange. Leschohier noticed that she never received a receipt (although her credit card was charged), she never signed a rental agreement, and the machine was not picked up two days later. that the company had announced it would be.

The lessons:

1. Make sure all documents and contracts are in order.

2. Confirm pickup times and make sure you stick to them.

Read the full story here.

2018: Beware of the “YouTube Effect” – A Cautionary Tale

The backstory: Leschohier investigated repairing his old and uneven asphalt driveway, specifically an 8-by-4-foot area. In her research, she came across YouTube videos about using cold asphalt. She thought it sounded simple enough, so she decided to rent a plate compactor. However, at her local hardware store, she learned that her “simple” project wasn’t so simple after all.

The lessons:

1. Beware of the YouTube effect, a phenomenon where an end user determines that a rather complicated task is simple because it looked like that on a video.

2. Rental shops should match the DIY market levels of service, advice and instruction often found in local hardware stores.

Read the full story here.

2016: A story of two rentals

The backstory: Leschohier helped a friend who wanted to build a playset in his garden and needed an auger. The rental experience turned sour when the machine was literally held down with duct tape and gas leaked out of a stuck gas cap.

Lesson:

1. Maintenance is essential and equipment must be in top condition.

Read the full story here.

2013: Can you handle the owner?

The backstory: Leschohier rented a concrete sander to remove used sealer used on his deck. Shifting gears, she decided instead to rent a compact stump grinder to remove some stumps from her patio landscaping. After a few more challenges, a few more rejections from rental companies, she used the rental stump finder to help her neighbor grind up a tree stump in his yard because Leschohier’s stump couldn’t be removed.

The lessons:

1. Sometimes you have to say no to your customer.

2. All rental companies, especially those with a large customer base of owners, must ask questions to qualify the rental.

Read the full story here.

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