Contact 2 solves rental car confusion for St. Louis woman


ST. LOUIS — A St. Louis woman says a mistake with a rental car company resulted in a heavy pending transaction on her bank statement. When she couldn’t solve the problem on her own, she contacted FOX 2’s Contact 2 team.

The woman, who asked to be identified only as Eboni, said she drove to the AVIS rental car parking lot across from St. Louis Lambert International Airport before making a trip out of the city.

“I just needed a car for the day. We were going to take the kids to Kansas City for a day for spring break. Says Ebony.

Eboni said AVIS’s computers were down when she picked up the car. She filled out the paperwork by hand, picked up the car, and drove to KC. When she returned the car the next day, she says AVIS’ computer system was still not working.

“I said can I come back on Monday to get my receipt and they said OK. I came back after work on Monday. I got my receipt where it was registered, and that’s it Added Ebony.

Turns out that wasn’t the end. Eboni says she noticed something alarming on her bank statement.

“I saw that I had a pending transaction of $400. When I went to AVIS on April 5, they said, ‘We are showing that the car has not been returned. I said, ‘ The car was returned. Here is the receipt,” recalls Eboni.

She said a letter from AVIS said, in part, “According to our records, this vehicle had not been returned.”

With his frustration growing, Eboni contacted the Contact 2 team.

“I still have no response from AVIS. Someone was supposed to call me back, and I’m still waiting for the call back,” she said.

FOX 2 reached out to Avis, shared Eboni’s story, and asked the company to review their case. A representative responded by saying, “Thank you for bringing this matter to our attention. After reviewing the rental transaction, it was obvious that we had made a mistake. Avis Budget Group contacted the customer directly to address the issue, which has been resolved.

“A few days after our conversation, they reached out and apologized for the issues I was having,” Eboni said.

She said AVIS told her the problem resulted from the opening of two tickets in her account. One of them was not closed.

“They apologized. They refunded the rental and gave me an extra $100,” Eboni said. nowhere. I’m grateful to you. Thank you very much. I’m very grateful. Thank you!”

You’re welcome, Ebony. A quick fix on the road to another resolution.


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